These Terms & Conditions (the “Terms”) form a binding agreement between Neighborly Sites, LLC, a California limited liability company (“Neighborly Sites,” “we,” “us,” or “our”), and you, whether you are a paying subscriber of our Services or a visitor to our marketing website at https://neighborlysites.com (“you,” “your,” or, where context requires the distinction, “Customer”). These Terms govern (a) your access to and use of our marketing website at https://neighborlysites.com (the “Site”); (b) any forms, chat widgets, demos, downloads, recommendations, or other interactions you have with us through the Site; and (c) any subscription to the Services described below. By accessing the Site, clicking “I agree,” submitting a form on the Site, completing payment for a subscription, or otherwise using the Site or the Services, you accept these Terms. Some sections of these Terms apply only to paying subscribers (for example, Sections 2 and 3 on billing and cancellation, and Sections 6.6 through 6.14 on Customer-side messaging compliance); other sections apply to anyone using the Site or the Services. If you do not accept these Terms, do not use the Site or the Services.

Plain-English summary (not legally binding): You’re paying us a monthly fee to build and run your website, missed-call text-back, automated follow-up, review funnel, unified inbox, and other features. There’s no “lock-in” contract — you can cancel anytime. You own your data, your domain, and your phone number. You promise to follow the law when sending texts and emails, and you take responsibility for the messages your business sends. If something goes wrong, our financial liability is capped at what you’ve paid us in the prior twelve months.

1. The Services

1.1 Description. Neighborly Sites provides a subscription-based suite of productized digital tools for home-service businesses, which may include: a built website (typically 10–15 pages), website hosting, security and maintenance, automated lead follow-up via SMS and email, missed-call text-back, a Google review request funnel, social media post automation, pre-configured one-click marketing campaigns, an all-in-one shared inbox, a dedicated business phone number, and related supporting features (collectively, the “Services”). We may add, modify, or remove specific features over time. Material reductions in functionality affecting your active subscription will be communicated in advance where reasonably practicable.

1.2 No guarantee of leads or outcomes. The Services provide infrastructure, automation, and a system for managing inbound contacts. We do not guarantee any specific number of leads, calls, customers, conversion rates, search rankings, revenue, or other business outcomes. Outcomes depend substantially on factors outside our control, including your service area, response time, pricing, reputation, market conditions, and how you personally use the system.

1.3 Client understanding: marketing drives results. You understand and acknowledge that a website alone will not produce any guaranteed online traffic or lead generation. In order to produce traffic and leads from a website, marketing services that bolster the website’s visibility and attract more visitors must be performed. Such marketing can include Google Ads, Facebook Ads, Google Business Profile listings, social media engagement, flyers, yard signs, EDDM (every door direct mail), radio ads, TV ads, and similar channels. If you need advice or direction on how to market your business, Neighborly Sites will give recommendations and, if applicable to your industry, make particular recommendations for service providers who may assist with your marketing efforts. Such recommendations are informational only and do not constitute a guarantee of results or an endorsement of any service provider for any particular purpose.

1.4 Website content and informational use. The Site, including any blog posts, articles, videos, podcasts, demos, downloads, sample case studies, testimonials, sample messages, templates, recommendations, pricing examples, and other materials made available on the Site (collectively, “Website Content”), is provided for general informational and marketing purposes only. Website Content is not legal, financial, tax, accounting, regulatory, marketing, or other professional advice, and you should not rely on it as a substitute for advice from a qualified professional appropriate to your circumstances. Past results, sample case studies, and testimonials reflect specific situations and are not promises or guarantees of any particular future result for you. You may view, download, and print Website Content for your personal or internal business use only; you may not reproduce, redistribute, sublicense, scrape, mirror, frame, train artificial-intelligence models on, or commercially exploit Website Content without our prior written consent.

2. Subscription, Billing, and Renewal

2.1 Fees. The base monthly subscription is currently $297 USD per month (or $1,970 USD per year if paid annually in advance). Optional add-ons, premium features, or third-party pass-through costs (for example, paid advertising spend) may be billed separately and disclosed at the time of purchase.

2.2 Auto-renewal. Monthly and annual subscriptions automatically renew at the then-current rate at the end of each billing period until cancelled in accordance with Section 3. By subscribing, you authorize us (and our payment processor, Stripe) to charge your designated payment method for all applicable fees on a recurring basis.

2.3 Taxes. All fees are stated exclusive of any sales, use, value-added, or similar taxes. You are responsible for any such taxes that apply to your purchase.

2.4 Price changes. We may modify subscription fees with at least thirty (30) days’ advance notice via email or in-product notice. Price changes take effect at the start of the next billing cycle after the notice period ends. Continuing to use the Services after a price change becomes effective constitutes your acceptance of the new price.

2.5 Failed payments. If a charge fails, we may retry the charge and may suspend or downgrade the Services after reasonable notice until payment is brought current.

3. Cancellation and Refunds

3.1 No contract. Subscriptions are month-to-month (or year-to-year for annual subscribers). You may cancel at any time.

3.2 How to cancel. To cancel, send a cancellation request to [email protected] from the email address associated with your account, or use the in-product cancellation mechanism if one is provided. Cancellation requests are honored within two (2) business days of receipt.

3.3 No refunds. Once a subscription period (monthly or annual) has begun, all fees for that period are non-refundable. If you cancel, you retain access to the Services through the end of the then-current paid period and no further charges are made. Annual subscribers do not receive prorated refunds upon cancellation.

3.4 Data export on cancellation. Upon cancellation, we will, upon request received within thirty (30) days of cancellation, provide you with a one-time export of your contact list (CSV) and assist with porting your business phone number to a destination of your choice (subject to carrier portability rules). You own your domain name (registered in your own name where you provided registration access) and may continue to use it independently of the Services.

4. Your Account and Responsibilities

4.1 Accurate information. You agree to provide accurate, current, and complete information when registering for the Services, when submitting business information used for telephony, SMS, or email registrations (including A2P 10DLC brand registration), and when otherwise asked for information by us. You are responsible for keeping that information up to date.

4.2 Account security. You are responsible for safeguarding the credentials used to access the Services and for all activity that occurs under your account. Notify us promptly of any suspected unauthorized access.

4.3 Authority. You represent that you are at least 18 years old, that you have the authority to enter into these Terms on behalf of yourself or the business you represent, and that your use of the Services does not violate any agreement you have with any third party.

5. Acceptable Use

You agree not to use the Services to:

•      Violate any law, regulation, or third-party right;

•      Send unsolicited commercial messages, spam, or any communication that violates the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, state-level mini-TCPA or anti-spam laws, FCC rules, FTC rules, the CTIA Messaging Principles & Best Practices, or applicable wireless carrier requirements;

•      Send content involving sex, hate speech, alcohol, firearms, or tobacco (commonly referred to as “SHAFT”), gambling, cannabis or CBD, illegal drugs, payday lending, cryptocurrency promotions, sweepstakes/contests in restricted form, or any other content category prohibited or restricted by wireless carriers or the messaging registry;

•      Impersonate any person or entity, or misrepresent your affiliation with any person or entity;

•      Attempt to reverse engineer, decompile, scrape, resell, sublicense, or commercially redistribute the Services or any of the underlying third-party platforms;

•      Upload or distribute malware, attempt to disrupt or compromise any portion of the Services, or interfere with another customer’s use of the Services;

•      Use the Services in any way that, in our reasonable judgment, exposes Neighborly Sites, our vendors, or our other customers to legal, financial, reputational, or operational risk.

We may suspend or terminate the Services immediately, without refund, if we reasonably believe you have violated this Section 5.

6. SMS Messaging Terms and A2P 10DLC Compliance

This Section 6 has two parts:

Sections 6.1 through 6.5 are the terms that apply when anyone (including a website visitor, prospective customer, or current Customer) consents to receive SMS messages from us.

Sections 6.6 through 6.14 are additional rules that apply when a Customer uses the Services to send SMS to that Customer’s own contacts and end-users.

Wireless carriers (AT&T, T-Mobile, Verizon, and others), the U.S. messaging registry (The Campaign Registry, or “TCR”), and the CTIA impose strict rules on application-to-person (“A2P”) SMS sent over 10-digit long codes (“10DLC”). Violations can result in message blocking, registration revocation, carrier fees, civil claims, and class-action exposure under the Telephone Consumer Protection Act.

6.1 SMS service, consent, age, and TCPA compliance. When you provide your phone number through a form, chat widget, calendar booking, or other surface on our website and you affirmatively check a consent checkbox, you consent to receive the corresponding category of SMS messages (marketing or non-marketing, as identified at the point of opt-in) from Neighborly Sites, LLC. You are not required to consent to SMS in order to submit any form or to purchase any service. Each consent category is a separate choice. We retain records of your opt-in (timestamp, source URL, and the language displayed at the time of consent) for compliance and audit purposes.

You must be 18 years or older to opt in to our SMS program. We comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles & Best Practices, and applicable wireless carrier and U.S. messaging registry requirements regarding SMS communications.

6.2 Opt-out and support. You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you receive our messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

6.3 Message frequency. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on the campaign you opted into and your activity, and typically ranges from a few messages per month to up to ten messages per month for active accounts. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6.4 Carriers. Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

6.5 Privacy. If you have any questions regarding privacy, please read our privacy policy at https://neighborlysites.com/privacy.

6.6 You are the brand sender. For SMS sent on your behalf through the Services, you are the registered brand and the legal sender of all messages. Neighborly Sites acts as an authorized agent and administrator who configures and submits the A2P 10DLC brand and campaign registrations on your behalf using business information you provide. The legal entity registered with The Campaign Registry is your business, not Neighborly Sites. You retain full responsibility for the lawfulness of the messages sent from your number.

6.7 Information you provide for registration. You will provide accurate, complete, and current information for A2P 10DLC brand registration and campaign registration, including without limitation: legal business name; EIN or other tax identifier; physical business address; business website URL; authorized representative name, title, and contact information; description of the messaging use case; sample messages; and the URL of your opt-in mechanism, privacy policy, and terms. You represent and warrant that all such information is true and accurate. Submitting false, inaccurate, or misleading information to TCR or to a wireless carrier may constitute fraud and is grounds for immediate termination of the Services without refund.

6.8 Consent to message recipients. You represent, warrant, and covenant that every recipient to whom an SMS is sent through the Services has provided prior express written consent (or, where lower-tier consent is legally sufficient for the specific message type, the consent legally required under the TCPA, FCC regulations, and applicable state law) to receive that category of message at the specific phone number used. For marketing or promotional messages, this means clear, conspicuous, signed (electronic signature is acceptable) consent obtained through an opt-in mechanism maintained by Neighborly Sites or by you with prior documented review.

You will maintain auditable records of consent for each recipient — including the timestamp of opt-in, the IP address or other proof of origination, the language presented at the opt-in, and the source URL or channel — for at least four (4) years, and you will produce those records to Neighborly Sites within seventy-two (72) hours upon request in connection with a carrier audit, TCR audit, regulatory inquiry, or third-party complaint.

6.9 No purchased, scraped, or rented lists. You will not upload, import, or send messages to any contact list that was purchased, rented, scraped from the internet or social media, harvested from public records, or obtained from any source other than the recipient’s direct, voluntary opt-in to your business. Re-permissioning campaigns to dormant or stale contact lists require Neighborly Sites’ prior written approval.

6.10 Required message content and opt-out. Every message sent through the Services will (a) clearly identify your business as the sender; (b) where applicable, include opt-out instructions (e.g., “Reply STOP to opt out”) consistent with CTIA guidelines and carrier requirements; (c) be sent only at lawful times under the TCPA (generally 8:00 a.m. to 9:00 p.m. in the recipient’s local time zone); and (d) accurately reflect the registered use case for the messaging campaign.

You will honor opt-out requests immediately. The Services are configured to recognize and honor standard opt-out keywords (STOP, END, CANCEL, UNSUBSCRIBE, QUIT, and variants). You will not attempt to disable, bypass, or work around opt-out handling, and you will not re-add a phone number that has opted out unless that recipient affirmatively re-subscribes.

6.11 Prohibited content. In addition to the Acceptable Use restrictions in Section 5, the following content is strictly prohibited in any message sent through the Services: SHAFT content (sex, hate, alcohol, firearms, tobacco); cannabis, CBD, or kratom; illegal drugs; gambling; payday or high-interest lending; debt collection without explicit authorization; cryptocurrency or investment solicitations; sweepstakes or contests of chance; phishing or fraudulent links; political messaging that does not comply with the carriers’ political-messaging program; and any content that is harassing, defamatory, obscene, or otherwise unlawful.

6.12 Disclaimer of message delivery. Message delivery depends on wireless carrier behavior, recipient handset state, registration status, and other factors outside our control. Carriers may filter, block, or rate-limit messages at their discretion, including messages that comply with all applicable rules. Neighborly Sites does not guarantee that any specific message will be delivered, will be delivered within any specific time, or will be free of carrier surcharges. Carrier pass-through fees imposed on us in connection with your messaging may be passed through to you with reasonable notice.

6.13 Audits and suspension. We may, at our reasonable discretion and without prior notice, audit any campaign, pause any campaign, suspend any number, remove any contact, or terminate the Services in response to a carrier complaint, a TCR notification, a regulatory inquiry, a third-party complaint, or a reasonable belief that this Section 6 has been violated. Where time permits, we will notify you and give you an opportunity to cure.

6.14 Messaging-specific indemnification. In addition to the general indemnification in Section 16, you will defend, indemnify, and hold harmless Neighborly Sites, its members, employees, contractors, agents, and vendors from and against any and all claims, demands, investigations, audits, fines, penalties, fees, judgments, settlements, attorney’s fees, and other losses arising out of or relating to (a) any message sent on your behalf through the Services; (b) any consent or list-source representation you made to us; (c) any registration information you submitted or authorized us to submit on your behalf; (d) any TCPA, CAN-SPAM, state mini-TCPA, FCC, FTC, CTIA, or carrier rule violation; or (e) any claim by a recipient of a message sent on your behalf. This Section 6.14 survives termination of these Terms.

7. Phone Numbers, Number Portability, and Local Presence

A dedicated business phone number provisioned for you through the Services is assigned to your business and may be ported to another carrier upon your written request and verification, subject to standard carrier portability rules and applicable porting fees. We do not own your number. If your subscription is cancelled and you have not ported the number out within thirty (30) days of cancellation, we may release the number back into the carrier pool.

8. Email Marketing and Sender Reputation

You agree to comply with the CAN-SPAM Act and applicable state and international anti-spam laws, including providing accurate header information, a clear identification of the message as an advertisement where applicable, a valid physical postal address, and a functional unsubscribe mechanism. We may configure DMARC, SPF, and DKIM records on your behalf to protect deliverability; you authorize those configurations. We may suspend email sending if your bounce, complaint, or unsubscribe rates exceed industry-standard thresholds and reasonable cure time is given.

9. Customer Content and Data

9.1 Your data. You retain all right, title, and interest in and to any content, business information, photos, logos, lists, customer data, and communications that you provide or that pass through the Services on your behalf (collectively, “Customer Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, transmit, display, store, and otherwise process Customer Content solely to provide and improve the Services.

9.2 Aggregated and de-identified data. We may collect, generate, and use aggregated and de-identified data derived from the Services (for example, response-time statistics across all customers, deliverability metrics, and template effectiveness data) for analytics, benchmarking, and product improvement. Aggregated and de-identified data does not include any personally identifiable information.

9.3 Privacy. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

10. Intellectual Property

10.1 Our intellectual property and your license. All right, title, and interest in and to the Services, including all underlying templates, workflows, automations, snapshots, source code, documentation, design assets, and the “Neighborly Sites” name and logo, are and remain the exclusive property of Neighborly Sites and our licensors. Subject to your compliance with these Terms and payment of all fees, we grant you a limited, non-exclusive, non-transferable, revocable license during the subscription term to use the Services for your internal business purposes. No other rights are granted by implication, estoppel, or otherwise.

10.2 Portfolio and display rights. We reserve the right to display all aspects of our creative work that we deliver to you, including screenshots, work-in-progress designs, and the completed project, on our portfolio, in articles, on websites, in advertising, on social media, or in any other media. Such display will be limited to the publicly accessible portions of the work product (the site as a visitor would see it) and will not disclose any Customer Content that is not already publicly viewable.

10.3 Design credit. We are proud of our work and reserve the right to apply the text “Web Design by Neighborly Sites” (or any reasonable variation citing Neighborly Sites) visibly on your website. Should you wish to remove the credit, a one-time fee of $250 applies; once paid, the credit will be removed in a reasonable timeframe and that removal is permanent. Removal of our credit does not surrender or transfer our design credit to any other party. Without our express written consent, you agree that “Web Design by Neighborly Sites” (or any reasonable variation citing Neighborly Sites) will be visibly displayed on your site acknowledging design credit.

11. Confidentiality

Each party will protect the other’s non-public information disclosed in connection with the Services with the same degree of care it uses to protect its own confidential information of a similar nature, and not less than reasonable care. Confidential information does not include information that is publicly available, was already known without obligation of confidentiality, or is independently developed.

12. Third-Party Services

The Services depend on, and integrate with, third-party services and platforms, including Google Business Profile, Google Search, Meta (Facebook/Instagram), wireless carriers, payment processors, email-sending platforms, and others. We do not control those third parties. Your use of any third-party service is governed by that third party’s terms and privacy policy. We are not responsible for changes, errors, downtime, policy decisions, or account actions by any third party, including suspension of a Google Business Profile, removal of a social media account, or carrier blocking of a phone number.

13. Disclaimer of Warranties

THE SERVICES, THE SITE, AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, NEIGHBORLY SITES DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES OR THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY WEBSITE CONTENT, AND WE DO NOT WARRANT ANY BUSINESS OUTCOME, INCLUDING THE NUMBER OR QUALITY OF LEADS, RANKINGS, REVENUE, OR CUSTOMERS.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEIGHBORLY SITES, ITS MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, THE SITE, OR ANY WEBSITE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, THE SITE, OR ANY WEBSITE CONTENT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS APPLY REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING CONTRACT, TORT, STRICT LIABILITY, OR STATUTE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

15. General Indemnification

You will defend, indemnify, and hold harmless Neighborly Sites, its members, employees, contractors, agents, and vendors from and against any third-party claim, demand, loss, liability, fine, penalty, judgment, settlement, or expense (including reasonable attorney’s fees) arising out of or relating to: (a) your or your representatives’ violation of these Terms or any applicable law; (b) Customer Content, including any allegation that Customer Content infringes any third-party right; (c) your messaging or marketing activity, as further described in Section 6; (d) any dispute between you and a customer, lead, employee, or contractor of yours; or (e) your negligence or willful misconduct.

16. Suspension and Termination

We may suspend or terminate the Services immediately if you materially breach these Terms (including Section 5 or Section 6), if continued provision of the Services would in our reasonable judgment expose us to legal or carrier risk, or if your payment is past due and not promptly cured after notice. You may terminate at any time under Section 3. Upon termination, your right to use the Services ceases, and the provisions that by their nature should survive termination (including Sections 6.14, 9, 10, 13, 14, 15, 17, and 18) will survive.

17. Governing Law and Dispute Resolution

17.1 Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Informal resolution. Before filing any claim, you agree to first contact us at [email protected] and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

17.3 Venue and jurisdiction. Any unresolved dispute, claim, or controversy arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in the county where Neighborly Sites, LLC then maintains its principal place of business in California, and each party irrevocably consents to the personal jurisdiction and venue of those courts. The prevailing party in any action is entitled to recover its reasonable attorney’s fees and costs.

17.4 Class-action waiver. To the fullest extent permitted by law, each party waives any right to participate in a class action, collective action, or other representative proceeding against the other party.

18. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email to the address on file or by posting in-product) at least thirty (30) days before the changes take effect, unless a shorter notice is required by law, by a carrier, or by a vendor. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. The “Effective Date” at the top of these Terms indicates when the current version became effective.

19. Miscellaneous

19.1 Notices. Legal notices to Neighborly Sites must be sent to [email protected]. Operational notices to you will be sent to the email address associated with your account.

19.2 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.

19.3 Force majeure. Neither party is liable for any delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, riots, labor disputes, internet outages, third-party platform failures, or government action.

19.4 Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

19.5 No waiver. A waiver of any term must be in writing. A failure to enforce a provision is not a waiver of the right to enforce it later.

19.6 Independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

19.7 Entire agreement. These Terms, together with our Privacy Policy and any order form or written quote we provide, constitute the entire agreement between the parties and supersede any prior or contemporaneous understandings on the same subject matter.

19.8 Electronic signatures. You agree that clicking “I agree,” submitting payment, or otherwise affirmatively accepting these Terms in electronic form has the same legal effect as a handwritten signature.

20. Contact

Neighborly Sites, LLC

General support: [email protected]

Legal notices: [email protected]

Privacy: [email protected]

Website: https://neighborlysites.com